Privacy Policy
Version: 2026-10-v1
Effective date: 2026-10-24
This Privacy Policy explains what personal information Angel City Luxe Video Studios LLC ("Angel City Luxe," "we," "us") collects when you use our website angelcityluxe.com, the client portal, online quotes, and our video production services; how we use and share it; how long we keep it; and the rights you have. It is written to meet the requirements of the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
If you have questions or want to exercise any of the rights described below, email [email protected] with the subject line "Privacy Request."
1. Personal information we collect
We collect only what we need to provide our services.
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email, phone number, WeChat ID, company name | You, when you request a quote, sign up, or contact us |
| Quote and project information | Type of shoot, dates, duration, budget, project description, text or voice you enter in our AI project assistant (the "AI Concept" and "AI Quote" features on our site), project messages, revision notes, review comments | You, when you fill in forms, upload, or comment in the client portal |
| Account information | Login email or phone number, account language, device names, passkey public keys, login times | Created when you sign up and log in |
| Payment and transaction records | Quotes, contracts, orders, invoices, payment amounts and status, Zelle payment screenshots, e-signatures (signed name and time) | You, when you pay or sign. Card numbers are handled directly by Stripe — we never see or store your full card number |
| Uploaded files | Footage, reference materials, and payment proofs you upload; videos and photos we deliver to you | You, or created by us |
| Addresses and routes | Shoot location addresses and the round-trip mileage we estimate from them | You, when you request a quote |
| Referral and membership information | Referral codes and relationships, points history, membership status, portfolio display authorizations | Created when you join, use a referral link, or use points |
| Technical data | IP address (in most cases we store only an irreversible hash), browser and device type, how you arrived at our site, video playback quality statistics (startup time, buffering, etc., not linked to your identity) | Collected automatically when you visit |
We do not collect Social Security numbers, driver's license numbers, health information, or your device's precise geolocation. We calculate routes only from the shoot address you enter; we do not read your device's location.
2. How we use your information
- To answer inquiries, prepare quotes, schedule shoots, and sign contracts;
- To film, edit, deliver, and support your project, including review, selection, and downloads in the client portal;
- To process payments, issue invoices, and keep accounting and tax records;
- To estimate travel mileage and fees;
- To manage your account, membership benefits, referral points, and Corporate VIP credit;
- To send service messages such as login codes, quotes, payment confirmations, and delivery notices;
- To keep our site and accounts secure and prevent abuse, spam, and fraud (for example, rate limiting and activity logs);
- To improve our website and video playback (using statistics not linked to your identity);
- To comply with the law, resolve disputes, and enforce our Terms of Service.
3. We do not sell or "share" your personal information
We do not sell your personal information and do not "share" it for cross-context behavioral advertising, as those terms are defined by the CCPA, and we have not done so in the past 12 months. Our website does not use third-party advertising trackers. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sale and sharing; because we do neither, it does not affect your use of the site.
4. Service providers
We give the following service providers only the information they need to perform their services. They process it under their contracts or terms with us and may not use it for other purposes.
| Provider | Purpose | Information involved |
|---|---|---|
| Cloudflare | Website hosting, database, file storage, and security. Conversations with our AI project assistant (the "AI Concept" and "AI Quote" features) and speech-to-text are processed by Cloudflare Workers AI | Information submitted, uploaded, or generated on our site; text and voice you enter in the AI project assistant |
| Resend | Sending email (login codes, quotes, notifications) | Email address and message content |
| Stripe | Card payment processing | Payment amount, payer details, card details (collected directly by Stripe) |
| OpenStreetMap / Photon (komoot) | Address autocomplete and lookup | The address text you type (not your name or contact details) |
| Google Maps Platform (not currently enabled; we will update this policy if we enable it) | Address autocomplete and driving routes | The address text you type |
We may also disclose information when required by law or court order, to protect our or others' legal rights, or in connection with a merger or acquisition, as permitted by law.
5. How long we keep information
We keep personal information only as long as needed for the purposes above, then delete or de-identify it:
| Information | Retention |
|---|---|
| Login codes | Expire within minutes and are invalid once used |
| Login sessions | Up to 30 days for clients; ended immediately when you log out or revoke a device under "My devices" |
| Quotes that did not become projects | 3 years after submission |
| Projects, contracts, orders, invoices, payment records | At least 7 years after the project ends (accounting and tax requirements) |
| Uploaded footage and delivered videos | 1 year after delivery so you can download again; you may ask us to delete them sooner. Works published under a portfolio display authorization are excluded |
| Account information | While your account exists; deleted within 45 days of your deletion request, except records we must keep by law |
| Security and activity logs | 2 years |
| Address lookup cache (not linked to you) | Places up to 30 days; autocomplete results 1 day |
| Anti-abuse rate-limit records (IP hash) | Kept only for the short counting window |
6. Your rights
If you are a California resident, you have the rights below. We are happy to honor the same requests from clients elsewhere.
- Right to know and access: what personal information we have collected about you, its sources, purposes, and the parties we disclose it to, and a copy of it;
- Right to delete: ask us to delete your personal information (except records we must keep by law, such as tax records);
- Right to correct: ask us to correct inaccurate information;
- Right to limit use of sensitive personal information: we use account login information only to provide our services and never to infer characteristics about you. If you believe we use it otherwise, you may ask us to limit it;
- Right to non-discrimination: we will not deny service, charge different prices, or provide a different level of service because you exercised these rights.
How to submit a request: email [email protected] with the subject "Privacy Request," including your name, the email or phone number on your account, and your request. To protect your information, we will ask you to confirm your identity through that email or phone number. You may use an authorized agent; the agent must provide your written permission.
Response time: we will confirm receipt within 10 business days and respond within 45 days. If we need more time, we will tell you in advance and may extend by up to another 45 days.
7. Cookies and browser storage
We do not use advertising or third-party tracking cookies. Our site uses only the following necessary storage:
- Login cookie: keeps you signed in to the client portal. It holds a random token; our database stores only its hash;
- Language preference: remembers the site language you chose;
- Quote draft: saves an unsubmitted quote form in your browser so it survives a refresh or going back;
- Referral and source: remembers which referral link or channel brought you to the site, used to credit referral rewards;
- Playback preferences and connection-speed estimate: helps videos start faster;
- Portfolio video cache: so our films open instantly and play smoothly, the site uses your browser's Service Worker to store portfolio videos in your own browser. This cache stays on your device, is never uploaded, and contains no personal information. You can clear it at any time in your browser settings (Chrome: Settings → Privacy and security → Site settings → View permissions and data stored across sites; Safari: Settings → Advanced → Website Data). After clearing, the site works normally; videos simply download again.
8. Security
We use reasonable safeguards, including encrypted connections (HTTPS) site-wide, storing only hashes of login tokens and IP addresses, access controls that separate each client and project, time-limited signed links for file downloads, and passkey sign-in for our studio dashboard. No transmission or storage is 100% secure; if a security incident affects you, we will notify you as required by law.
9. Children
Our website and services are intended for adults and businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will delete it promptly. When a minor appears on camera, a parent or guardian must sign a consent.
10. Notice of Financial Incentive
Our member benefits are tied to permission to display your project's work, which California law treats as a financial incentive. Here are the details:
- What you provide: permission for the studio to publicly display the work from your project (on our website, social media, and promotional materials). The work may include people's likenesses, voices, and brand marks.
- What you receive: 30% member pricing, member package pricing, or the Corporate VIP plan.
- How to opt in: you agree separately for each project by checking a box. Not checking it does not affect your order.
- How to withdraw: email [email protected] at any time. After you withdraw, we stop any new display and take down published work within a reasonable time, and that project is billed at standard prices.
- Good-faith estimate of value: we believe the promotional value of displaying the work is roughly equal to the discount on that project, so we estimate the value as that project's discount amount.
- You may decline: if you do not agree to display, all services are available at standard prices with the same scope and quality.
11. Changes to this policy
We may update this policy. The current version number and effective date are shown at the top of this page. If a change materially affects you, we will notify you in the client portal or by email.
12. Contact us
Angel City Luxe Video Studios LLC Email: [email protected]